Thông tin ấn phẩm
658.8 ZE-R
The service edge: 101 companies that profit from customer care
Tác giả: Ron Zemke,
Từ khóa:
Nhà xuất bản
Peguin Books ò Canada Limited,Năm xuất bản
1989Lần xuất bản
Đang cập nhậtNgôn ngữ
Tiếng ViệtTóm tắt
"An important book... chockablock with examples... The real objective [of the service edge] is to goad managers at the top, and throughout any firm, to appreciate just what an unstinting dedication to service can amount to..."
Đầu mục
Danh sách các kho đang có sẵn ấn phẩm
| Nơi lưu trữ | Có sẵn |
|---|---|
| Kho Khoa Du lich | 1 |
Marc
Thông tin ấn phẩm theo chuẩn MARC 21
001
14209
002 3
004 7ACE5AE2-998D-4BE6-A60E-1F2C4FA92626
005 201512181437
008 081223s1989||||vm|#################vie#d
009 1 0
039 ## $a20151218143757 $bvulemy $y20151105104747 $zvulemy
082 ## $a658.8 $bZE-R
100 $aRon Zemke
245 ## $aThe service edge: 101 companies that profit from customer care / $cRon Zemke, Dick Schaaf, Tom Peters
260 ## $aVancouver, Canada : $bPeguin Books ò Canada Limited, $c1989
300 ## $a584tr.
520 ## $a"An important book... chockablock with examples... The real objective [of the service edge] is to goad managers at the top, and throughout any firm, to appreciate just what an unstinting dedication to service can amount to..."
653 ## $aService
653 ## $aCustomer care
852 ## $a05 $bKho Khoa Du lich $j(1): 05101220
890 ## $a1 $b0 $c0 $d0
002 3
004 7ACE5AE2-998D-4BE6-A60E-1F2C4FA92626
005 201512181437
008 081223s1989||||vm|#################vie#d
009 1 0
039 ## $a20151218143757 $bvulemy $y20151105104747 $zvulemy
082 ## $a658.8 $bZE-R
100 $aRon Zemke
245 ## $aThe service edge: 101 companies that profit from customer care / $cRon Zemke, Dick Schaaf, Tom Peters
260 ## $aVancouver, Canada : $bPeguin Books ò Canada Limited, $c1989
300 ## $a584tr.
520 ## $a"An important book... chockablock with examples... The real objective [of the service edge] is to goad managers at the top, and throughout any firm, to appreciate just what an unstinting dedication to service can amount to..."
653 ## $aService
653 ## $aCustomer care
852 ## $a05 $bKho Khoa Du lich $j(1): 05101220
890 ## $a1 $b0 $c0 $d0
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