001 19632
002 7
004 E8ACA007-1AB0-439C-955C-B08218D30E31
005 201708151410
008 081223s2016||||vm|#################vie#d
009 1 0
039 ## $a20170815141152 $bminhkhue $y20170524142138 $zminhkhue
082 ## $a420 $bDO-H
100 $aĐỗ, Thị Hoài Hương
245 ## $aA study on politeness strategies preferred by the British in responding to complaints / $cĐỗ Thị Hoài Hương; NHDKH Assoc. Prof. Vo Dai Quang, Ph.D
246 ## $aNGHIÊN CỨU VỀ CÁC CHIẾN LƯỢC LỊCH SỰ ĐƯỢC NGƯỜI ANH ƯA DÙNG TRONG CÁCH HỒI ĐÁP LỜI PHÀN NÀN
260 ## $aH. : $bViện Đại Học Mở Hà Nội, $c2016
300 ## $a63tr. ; $cA4
520 ## $aThe study focuses on finding politeness strategies and choice of directive act preferred by the British in responding to complaints. With regard to complaining strategies, it is clear that the British speakers were very direct in general. In lower power settings, British speakers tended to use Indirect Accusation, Direct Accusation and Modified Blame. They also increased the level of directness by employing more imposing strategies such as Direct Accusation and Explicit Blame on Behaviour. The study reveals that British speakers were very direct in most situations. Regarding the choice of directive act, British speakers showed their directness in their complaints by adding more directive acts. That is to say, the British tended to be more explicit in pointing out what they wanted by issuing additional acts.Basing on the research results, some pedagogical implications in teaching English as foreign languages for Vietnamese learners are also suggested by the researcher.Two main methodologies are used in the thesis are qualitative and quantitative ones
653 ## $aPOLITENESS STRATEGIES
653 ## $aCOMPLAINTS
653 ## $aRESPONDING
852 ## $a01 $bKho Luận văn $j(1): 01501359
856 1# $uhttp://thuvien.hou.edu.vn/houkiposdata1/luanvanluanankhoaluan/luanvan/2016/420/dothihoaihuong/dothihoaihuong_01thumbimage.jpg
890 ## $a1 $c1