00122153 0023 004084DF18C-7FBD-4804-9CCC-B4A880E27E9F 005201912091515 008081223s2012||||xxu#################eng#d 0091 0 039## $y20191209151510 $znthhanh 082## $a658.812 $bFE-F 100$aFrei, Frances 245## $aUncommon service: $bHow to win by putting customers at the core of your business 260## $aBoston: $bHarvard Business Review Press, $c2012 300## $a243 p. ; $c22cm 653## $aQuản lý 653## $aKhách hàng 653## $aPhục vụ 653## $aChăm sóc 852## $a01 $bKho Sách TK Ngoại Văn $j(1): 01302371 890## $a1